Mary T. Cooley’s Resume

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Curriculum Vitae           Mary T. Cooley

Mary T. Cooley, Ph.D., SPHR, SHRM – SCP

P.O. Box 35754

Albuquerque, NM 87176

(505) 975-2626, (cell); emails: mary.cooley@comcast.net, or,mary@hrsolutionsnm.com

www.hrsolutionsnm.com

Academic Background

Ph.D., The University of New Mexico, Organizational Learning and Instructional Technology (OLIT), 2014. Graduated with Distinction.

  • Dissertation Title: Trait Emotional Intelligence and Job Satisfaction: A Quantitative Study of Faculty Teaching Online.
  • Key coursework : Multiple Regression and Correlation Techniques in Education; Advanced Instructional Design; Science Technology and Society; Creative Leadership; Theory & Practice of Distance Learning (online).

M.A., The University of Arizona, Higher Education Administration, 1994

MBA courses, Claremont Graduate School, 1989-1990

B.A., The University of Arizona, Communication, 1988

Certifications & Behavioral & EI/EQ Assessment Instruments

Certified, Senior Professional Human Resources (SPHR), Achieved Lifetime Certification Designation, 1994-Present.

Certified, SHRM SCP, 2015.

Certified, Development Dimensions International (DDI) Facilitation Training, 1999.

Certified, Thomas-Killman Conflict Resolution Instrument, 1999.

Certified, HRCI, SHRM Learning System (S/PHR), 2002.

Ø Predictive Index, Wonderlic, MBTI, DiSC, EQ-i, TEIQue, MSCEIT

Research Interests

Emotional intelligence; job satisfaction variables; HR competencies; organizational culture; intrinsic and extrinsic motivation; authentic leadership; transferring learning to online platforms; employee turnover; gender differences in EI levels (face-to-face and online settings).

Professional and Academic Experience

Professor/Course Mentor, Western Governors University (online), 2014 – 2015

Supported up to 15,000-business college students in their efforts to pursue bachelors and/or master’s degrees in business with an emphasis in human resources. Developed curriculum, webinars and various online tools to reinforce learning. Received ‘five out of five’ stars from students for exceptional levels of instruction and coaching.

Courses taught or co-taught

  • S/PHR Prep Course; SHRM Assurance of Learning Prep Course
  • Managing Human Capital (MBA course)

Principal, HR Solutions, LLC, Albuquerque, New Mexico, 9/99 – Present

Have consulted with nearly 100 different Southwestern U.S. based profit and non-profit organizations on human resources and organizational development issues. Have created over 40 different handbooks and policy manuals, 14 unique compensation systems (for profit and non-profit), 11 performance appraisal systems (MBO’s, 360*, and competency-based); trained over 6500 managers and leaders on proper selection/termination, harassment, discipline and coaching, change management and employment law. Have conducted over 75 audits of HR departments and internal investigations in response to EEOC, WC, DOL and HRD charges. Other highlights include:

  • Served as Interim HR Director for Presbyterian’s Espanola Hospital and El Centro Family Health Clinics (numerous locations in northern New Mexico).
  • Developed, implemented and analyzed surveys focused on: training and benefit gaps, CEO performance, organizational climate, employee morale and job satisfaction levels and reasons for termination.
  • Provide confidential thought leadership, coaching and advising to 18 separate owners, CEO’s and Board Chairs.
  • Conducted on-site management and leadership training for managers/supervisors of 88 for profit and non-profit organizations across the Southwest and assessed learning effectiveness and core learning processes and approaches for optimal ROI of all organizations.
  • Orchestrated all human capital efforts tied to the acquisition of Texas based electrical distributor Warren Electric by NM based Summit Electric Supply, (17th largest electrical distributor in the U.S.) with annual sales of over 700M and over 600 employees in five states and three countries. Served as VP of Associate Services through acquisition and transition.
  • Expert witness for both plaintiff and defense attorneys since 2008.

Instructor/Adjunct Faculty Member

University of New Mexico, College of the Libraries/OLIT, 2012-2014

Courses taught or Co-taught/student scores

OLIT 593/05: EI and Positive Psychology in Life, Work and Self. Spring 2014. IDEA score: 4.9/5.0.

OLIT 593A: Positive Psychology in Organizations, Spring 2013. IDEA score: 4.8/5.0.

Graduate Assistant/ Online Learning

University of New Mexico, New Media and Extended Learning Department, 2012-2013. Successfully assisted online course developers, designers and online faculty with the planned migration of campus-wide online courses from the WebCT platform to Blackboard Learn. Created workshops designed to mitigate faculty member’s concerns with moving to an online learning platform.

Instructor/Adjunct Faculty Member

University of New Mexico, Robert O. Anderson School of Business and the Management Development Center, Albuquerque, New Mexico 9/99 – 2008

MBA course taught

MGMT 562: Organizational Behavior and Diversity, Spring 2008

HR Courses Developed for the Management Development Center

Designed, developed, implemented and evaluated two, 12-session HR certificate courses, Keys to an Effective HR Department and Power Tools of HR: Advanced Tools for HR Professionals. Successfully trained over 1200 professionals to date. Both courses were among the most popular offered at UNM. Consistently ranked as one of the highest scoring instructors at the Anderson School. Trained the entire UNM HR department (75 employees) with customized Keys to an Effective HR Department curriculumHR courses were also offered to the public as a 36-hour certificate program. Trained over 500 HR professionals over six years.

Served as a regular instructor for the HRCI/SHRM Learning System S/PHR Prep course, 2002-2008.

Other Courses Developed and Implemented for UNM’s Management Development Center and Private Clients

· Understanding Employment Law: From Hiring to Retiring

· Legal Issues In Employment

· Effective Difficult Conversations

· Giving Meaningful Performance Appraisals

· Creating A Harassment-Free Workplace

· Valuing Differences – Making Diversity Work

· Interpersonal Communication In Today’s Workplace

· Manager’s Guide to the World of Employment

· Goal Setting That Gets Results

· Embracing and Managing Change

· Customer Service That Makes a Lasting Impression

Sample of training clients (by industry) include : Albuquerque Academy (education), Presbyterian Healthcare (healthcare), National Radio Astronomy Observatory (science/research), State of New Mexico (government), French Mortuary (grief services), NM Mutual and Casualty (insurance/WC) Dekker Perich Sabatini (architects and engineers), Enerpulse/PulStar (R&D start-up/venture capital), Heritage Home Healthcare and Hospice (home health), First Community Bank (banking), La Montanita Co-Op (food/retail), Miraval Resorts/AZ (hotel/resorts), Summit Electric Supply (distribution), Carolyn Pollack Jewelry (manufacturing), The Navajo Nation (sovereign nation), Sawmill Community Land Trust (non-profit/housing), Thornburg Investments (finance/investments) and UNM (higher education).

Director of Human Resources

Hyatt Regency Hotel, Albuquerque, New Mexico 8/97 – 9/00.

Responsible for all areas of human resources including recruitment, training, benefits and compensation planning and implementation, and all employee relations issues for 300 employees.

Reduced turnover from 97% annually in 1996 to 45% in 1998; to 25% turnover by the end of 1999. Recognized at an international level for this success. Improved the favorability rating in Employee Opinion Survey from 91 in company (out of 107 hotels) to 29 in one year – single biggest improvement of any hotel in history of Hyatt.

  • Implemented an Employee Assistance Program and dramatically increased number and type of training programs held for employees at all levels. Heavy emphasis placed on recruitment and retention, training and employer/employee relations. Supervised three human resources/payroll employees.

Director of Human Resources

Futures for Children, Albuquerque, New Mexico, 2/96 – 8/97.

Responsible for all areas of human resources including recruitment, training, benefit and compensation planning and implementation and all employee relations issues. Conducted a national/regional salary and benefits survey; created a new performance management system. Created and implemented a flexible benefits plan.

  • Implemented an on-site day care program for all staff.

International HR Consultant

Toulouse, France, 4/95 – 1/96.

Assisted companies with human resource issues including recruitment, policy development, compensation surveys, government compliance and cultural exchange. Conducted training sessions and benefit information meetings as needed. Held Secret Clearance.

  • Trained relocated employees and spouses on cultural exchange challenges between U.S. and France.

Director of Human Resources

Anderson DeBartolo Pan, Inc., Tucson, Arizona, 1/92 – 4/95.

(Arizona’s largest Architecture and Engineering firm, 400 employees. Company was purchased by Fluor Corp. in 1995)

Responsible for all human resource functions including recruitment, compensation, benefits, employee relations and government compliance for 300 employees located in offices in Arizona, California, Colorado and South Carolina; and satellite offices throughout the US and Thailand. Duties included hiring all employees including executive level staff. Created an internal referral system, which dramatically reduced necessity to use outside recruiters saving the firm $225,000 in its first year of use. Created a flexible benefits plan which reduced employer and employee medical costs by approximately $200,000, 20% of the annual premium. Implemented a performance review plan as well as updated compensation levels for each salary grade annually. Reduced employee turnover 12%. Hired 120 new employees in a 12-month period. Implemented an HR information system (ADP) to dovetail with the existing payroll system. Created an employee handbook. Wrote and implemented domestic and international relocation policies. Created a policy on harassment in the workplace and trained all employees on how to recognize harassment.

  • First ADP client in state of AZ to go to an online/paperless benefits and payroll system. Recognized nationally for success of this program.

Speaking Engagements

Keynote speaker for the following national and regional organizations:

International Ticketing Professionals Association (INTIX), National Association of Women Owned Businesses (NAWBO), The National Home Healthcare Association, The NM Family Business Alliance, The National Banker’s Association, the National Bookstore Manager’s Association and the Society of Human Resource Management (SHRM).

Awards/Honors

HR Educator of the Year Award, Society of Human Resource Management. Awarded during the Southwest Region Annual Conference, 2006

Professional Excellence Award recipient, NM Society of Human Resource Management, 2003

Most Passionate HR Professional Award recipient, NM Society of Human Resource Management, 2002

“Woman on the Move,” recipient. YWCA of New Mexico, 1999 and 2003

Honored as one of “40 under 40” in New Mexico by the New Mexico Business Weekly Magazine, 2002

Visions Award Recipient , Commission on the Status of Women, 1999

Service

SHRM State Council (New Mexico), Co-Chair, Professional Development, 2016-2017

United Way of Central New Mexico Board of Director’s Member, 2010-2013

Alexis de Tocqueville Stewardship Chairperson, 2009

United Way’s Women in Philanthropy – Founding Board/Steering Committee Member, 2003- Present

United Way Allocations Team Member, 1999, 2000, 2002, 2011

NM Ethics Alliance Founding Board Member, 2006

Chair, NM State SHRM Conference, 2003

HRMA Board Chair and President, 2002

Diversity Director, SHRM National Board, Area VI, 2001-2002

Personnel Chair, Ronald McDonald House Children’s Charities, 2002

Albuquerque Convention and Visitor’s Bureau (ACVB) HR Committee Task Force Chair, 1999 – 2000

Publications and Conference Presentations

Cooley, M.T. (2014, November). Results From An EI /Job Satisfaction Survey of Faculty Teaching Online. Poster presentation at the 2014 annual WCET (WICHE Cooperative for Educational Technologies).

Cooley, M.T. (2014, August). Recognizing Differences in Perceived Emotions in Online Learners and its Effect on Learner Outcomes. Recorded presentation at the Global Science and Technology Forum, Education and E-Learning.

Cooley, M.T. (2014). Trait EI and Job Satisfaction: A Quantitative Study of Faculty Teaching Online. Unpublished dissertation. University of New Mexico.

Cooley, M.T. (2004). Putting Out the Fire: Reducing Turnover in the Service Industry, Cover article, Employment Management Journal, Vol. 12, p. 1.

Memberships in Professional Associations

Society of Human Resource Management, 1990- Present

Human Resource Management Association, 1995- Present

Association for Talent Development, 2012 – Present

CRM, LMS and other IT Systems/Platforms

Blackboard Learn 9.1, Canvas, SalesForce, AdobeConnect, ADP, Microsoft Office Pro, LaTex, Opinio, SPSS v. 21 SAP, WebCT

References upon request

Citizenship United States/American